Shipping & DOAs
We want you to feel comfortable and confident about ordering coral online. Not only do we take photos of the actual coral you are buying, but we guarantee your coral will arrive alive.
1) Photo showing the coral is dead must be taken in bag within 30 minutes of Fed Ex’s arrival/delivery.
2) Coral packaging must not be opened and coral must be on original plug.
3) Coral must be shipped back after an agreement is made with seller pursuant to additional instructions.
- Store Credit
- Ship the same item back out
- Money back with 20% restocking fee
- No refunds on shipping. We are not responsible for shipping costs.
* Vendors are not responsible for shipper’s delays, including bad weather and lost packages.
* Canceling/charging back a credit card order after receiving product will result in a ban.